Privacy Policy

Elev8 AI Marketing ("we", "us", "our") is a UK-based AI lead generation and appointment-setting business. Our website is https://www.elev8ai.uk and our contact email is info@elev8ai.uk.

For the purposes of data protection law, we are the data controller of personal data we collect through this website and our services, except where we act as a data processor on behalf of a client business.

We may collect and process the following categories of personal data:

• Name — first name and last name.
• Email address — for correspondence and notifications.
• Telephone number — including mobile numbers for calls and, where you consent, SMS.
• Business information — business name and details you provide via forms.
• Message / enquiry content — any details you submit through a form or conversation.
• IP, device and browser information — IP address, browser type, device type and similar technical data.
• Website usage data — pages visited, referring URLs and interaction data.
• Advertising data — data from Meta (Facebook/Instagram) advertising interactions where applicable.
• Consent records — including records of SMS and marketing consent.

We collect information through: (a) enquiry and lead forms on this website; (b) website analytics and tracking technologies; (c) Meta advertising platforms where you interact with our clients' campaigns; (d) CRM systems used to manage leads and appointments; (e) AI-powered lead qualification and appointment-setting conversations; and (f) calendar integrations used to arrange appointments.

We may use website analytics tools to understand how visitors use this site. These tools may collect IP, device and browser information and pseudonymous usage data. You can manage cookies through your browser settings.

This website may use cookies and similar technologies for essential functionality, analytics and, where applicable, advertising. You can control cookies through your browser settings. Some cookies are necessary for the website to function and cannot be disabled.

Information submitted through our enquiry forms is used to respond to your enquiry, assess your requirements and arrange a strategy call. Submitting a general enquiry does not require you to consent to SMS marketing — SMS consent is collected separately and is optional.

Where you interact with our clients' Meta advertising, Meta Platforms may collect and process certain data under its own policies. We use the Meta advertising platform to generate leads, and leads generated through these campaigns may be processed through our systems and the client's CRM. Meta is a data controller for the data it collects directly.

Lead and contact data may be stored and managed within a CRM system used to coordinate follow-up, qualification and appointment setting. Data is held in line with the retention periods set out below.

We use AI-powered agents to engage leads, ask qualifying questions, answer approved FAQs and guide suitable prospects towards booking an appointment. Conversations and qualification data may be stored to improve service quality and to provide a record of the enquiry. The AI does not make autonomous sales decisions and does not replace human oversight. Responses are configured around each client's business and approved information.

Where appointment booking is enabled, data such as your name, contact details and enquiry context may be shared with the client's calendar system to arrange an appointment. Appointment data is processed in line with the relevant calendar provider's terms.

We work with third-party service providers and data processors including CRM, marketing automation, AI conversation, calendar and analytics platforms. These providers process data on our behalf (or on behalf of our clients) under appropriate agreements and only to deliver the relevant services.

We use personal data to:

• Respond to enquiries and arrange strategy calls;
• Provide lead generation, qualification and appointment-setting services;
• Communicate with you about your enquiry, appointments and reminders;
• Send marketing communications where you have consented;
• Send SMS communications where you have provided separate SMS consent;
• Improve and optimise our website, campaigns and services;
• Comply with legal obligations.

We process personal data under the following legal bases: (a) consent — for marketing and SMS communications where you have opted in; (b) contract — to provide services under an agreement with you or our client; (c) legitimate interests — for analytics, service improvement and fraud prevention; and (d) legal obligation — where we are required to retain or disclose data by law.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements. Enquiry data is retained for a reasonable period after your last interaction and may be deleted or anonymised thereafter. Marketing consent can be withdrawn at any time (see below).

We take appropriate technical and organisational measures to protect personal data, including access controls, encryption where applicable and secure processor arrangements. However, no method of transmission over the internet is completely secure.

Under UK data protection law you have the right to:

• Be informed about how we use your data;
• Access your personal data;
• Rectify inaccurate data;
• Erase your personal data in certain circumstances;
• Restrict or object to processing;
• Data portability;
• Withdraw consent at any time (without affecting processing already carried out).

To exercise any of these rights, contact us at info@elev8ai.uk.

Some of our third-party processors may be located outside the UK. Where personal data is transferred internationally, we rely on appropriate safeguards such as UK International Data Transfer Agreements or rely on exceptions provided by UK data protection law.

We may send marketing emails where you have consented. You can opt out of marketing emails at any time using the unsubscribe link in any marketing email or by contacting us.

We only send SMS messages where you have provided separate, explicit SMS consent using the dedicated consent checkbox. SMS consent is optional and is not required to submit a general enquiry. The consent box is unchecked by default. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

• Reply STOP to opt out of SMS messages.
• Reply HELP for help.
• Support contact: info@elev8ai.uk.

We do not buy, sell, rent or share mobile opt-in data or leads with third parties for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers is permitted where necessary to provide support services. SMS opt-in data and consent will not be shared with third parties for unrelated marketing purposes.

For any privacy-related questions or to exercise your rights, email us at info@elev8ai.uk.

If you have a concern about how we handle your personal data and we cannot resolve it, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.