Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the website https://www.elev8ai.uk and the services provided by Elev8 AI Marketing ("we", "us", "our"). By accessing this website or engaging our services, you agree to these Terms. Contact us at info@elev8ai.uk.

You may use this website for lawful purposes only. You must not misuse the website, attempt to gain unauthorised access, introduce malware, or scrape or copy content without permission. We may modify or withdraw the website at any time without notice.

Elev8 AI Marketing provides AI-powered lead generation and appointment-setting services. Our services include Meta advertising, AI lead qualification, AI appointment setting, automated follow-up, lead nurturing and conversion tracking. The specific scope of services for any client is set out in the relevant service agreement.

Advertising services involve the creation, management and optimisation of paid Meta (Facebook and Instagram) advertising campaigns. Advertising budgets are funded by the client and managed within the agreed scope. Campaign performance depends on factors outside our control, including market demand, offer, targeting, creative, budget, location and the client's sales process.

AI automation services use AI-powered agents to engage leads, ask qualifying questions, answer approved FAQs and guide suitable prospects towards booking. AI responses are configured around the client's business, qualification criteria and approved information. The AI does not make autonomous sales decisions.

AI is a tool with inherent limitations. It may occasionally produce unexpected or inaccurate responses. We configure and monitor AI behaviour using approved information, but we do not represent that AI will be error-free, will close every lead, or will perform identically to a human. Human review of AI activity is recommended.

Appointment-setting services help qualified prospects book into a client's calendar where the client's calendar and systems are integrated and configured appropriately. Successful booking depends on calendar availability, correct configuration and prospect engagement.

Clients are responsible for providing accurate business information, maintaining approved FAQ and qualification criteria, responding to qualified leads in a timely manner, ensuring their calendar and CRM are correctly configured, and complying with all applicable laws relating to their own marketing and customer communications.

Clients are responsible for funding their own advertising spend on third- party platforms. Advertising budgets are separate from any fees payable to Elev8 AI Marketing. We do not control third-party platform pricing, delivery or outcomes.

Our services rely on third-party platforms including Meta (Facebook and Instagram) advertising, CRM systems, AI conversation platforms and calendar providers. We are not responsible for the acts, omissions, outages, policy changes or pricing of these third parties. Meta advertising is subject to Meta's own policies and we cannot guarantee campaign approval, delivery or performance.

We do not guarantee any specific number of leads, appointments, sales or revenue. Results depend on many variables including market demand, offer, targeting, creative, budget, location, platform behaviour and the client's sales process. Any estimates provided (including via any calculator tool) are illustrative and not guarantees.

All website content, branding, copy and materials created by Elev8 AI Marketing remain our intellectual property unless otherwise agreed in writing. Client-provided materials remain the property of the client. Campaign assets created for a client are licensed for use in connection with the agreed services.

Fees and payment terms are set out in the relevant service agreement. Unless otherwise agreed, invoices are payable in accordance with the stated terms. Late payment may result in suspension of services.

Cancellation terms, including notice periods, are set out in the relevant service agreement. Where a minimum term applies, early cancellation may be subject to fees as agreed. Advertising spend already committed to third-party platforms is non-refundable.

To the fullest extent permitted by law, Elev8 AI Marketing shall not be liable for any indirect, incidental or consequential losses, or for loss of profits, business, revenue or anticipated savings arising from the use of the website or services. Our total liability is limited to the fees paid by the client for the services giving rise to the claim in the preceding relevant period, or as otherwise set out in the service agreement. Nothing in these Terms excludes liability that cannot be excluded by law.

Each party agrees to keep confidential any confidential information disclosed by the other, including business information, campaign performance and customer data, and to use it only for the purpose of providing or receiving the services.

Each party complies with applicable UK data protection law. Further detail is set out in our Privacy Policy. Where Elev8 AI Marketing processes personal data on behalf of a client, the parties will put in place an appropriate data processing arrangement.

Where SMS is offered, users may receive informational and/or marketing messages only where they have provided the relevant consent. SMS consent is collected via a separate, unchecked consent checkbox and is optional — it is not required to submit a general enquiry.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out.
• Reply HELP for help.
• Support contact: info@elev8ai.uk.

We do not buy, sell, rent or share mobile opt-in data or leads with third parties for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers is permitted where necessary to provide support services. SMS opt-in data and consent will not be shared with third parties for unrelated marketing purposes.

This language should be reviewed by a qualified legal professional before publication. We do not represent or guarantee that A2P (application- to-person) messaging approval is or will be granted.

For information about how we handle personal data, see our Privacy Policy.

These Terms are governed by the laws of England and Wales. Any disputes arising in connection with these Terms or the services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Elev8 AI Marketing
Website: www.elev8ai.uk
Email: info@elev8ai.uk